At Fordgate Pharmacy, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with relevant privacy laws.
1. Information We Collect
We may collect the following personal information from you when you shop in-store or online:
- Contact details: name, email address, phone number, and postal address
- Order details: products purchased, payment method (note: we do not store full credit card information)
- Communication: emails, messages, or enquiries sent to us
- Website data: IP address, browser type, device info, and usage patterns via cookies and analytics tools
2. How We Use Your Information
Your personal information may be used for the following purposes:
- To process and deliver your orders
- To send order confirmations, shipping updates, or service communications
- To respond to enquiries or customer service requests
- To improve our website, products, and services
- To send promotional offers (only if you have opted in)
We do not sell, rent, or trade your personal data to third parties.
3. Data Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes:
- Secure server environments
- SSL encryption for online transactions
- Restricted access to customer data within our business
4. Sharing of Information
We may share your information with trusted third parties only when necessary to fulfill services, such as:
- Delivery and courier services
- Payment processing providers
- IT and website management platforms
These third parties are required to handle your information securely and in accordance with privacy laws.
5. Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic and performance
- Improve your shopping experience
You can adjust your browser settings to disable cookies, though some features may not work as intended.
6. Marketing Communications
If you opt in, we may send you promotional emails about new products or special offers. You can unsubscribe at any time by clicking the link in the email or contacting us directly.
7. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request corrections if any of your details are inaccurate or outdated
To do so, please contact us.
8. Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and material changes will be communicated clearly.